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News, dates & worth knowing

Current releases, legal changes and updates around Shopware and ThemeWare®

Top bar or service navigation missing after an update

After an update, the top bar in the header may be missing, or the service navigation may have disappeared from it. What exactly you see depends on your shop

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22JUN2026 Bug Notice

Shopware bug in 6.7.10.x: Product images disappearing in Safari and Firefox 🐞

After updating to Shopware 6.7.10.x, product images in the gallery may briefly appear and then disappear in certain cases. This mainly affects Firefox and Safari. Chrome and Opera do not appear to be affected in the same way.

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19JUN2026

EU guarantee notice and warranty label (GARAN) from September 2026

From 27 September 2026, new information obligations apply to many online stores. When selling to consumers (B2C), this concerns an EU guarantee notice and – where relevant for a product – additionally a warranty label (GARAN). The basis …

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Questions about Shopware or ThemeWare®?

We're happy to help – consulting, theme adjustments or custom projects.


Note: This form is for general inquiries about us or our services – not for product support regarding Shopware or our Shopware products. For product support, please use the official Shopware ticket system.

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Tobi – your AI support, 24/7

Ask our AI support assistant Tobi directly – instant answers around the clock, no waiting.

Support and contact options for our Shopware 5 products are available in our popular Service Portal.

  • Excellent documentation
  • Extensive knowledge base
  • Video tutorials for beginners and professionals
  • Online courses for SEO, conversion boosting, image editing, and more
  • ThemeWare® field search engine
  • For shop owners and agencies
Go to Service Portal

Fastest way to an answer

Tobi – your AI support, 24/7

Ask our AI support assistant Tobi directly – instant answers around the clock, no waiting.

Support and contact options for our Shopware 6 products are available in our popular Service Portal.

  • Excellent documentation
  • Extensive knowledge base
  • Video tutorials & guides for beginners and professionals
  • ThemeWare® manual & lexicon
  • Online courses for SEO, conversion boosting, image editing, and more
  • ThemeWare® search engine & config finder
  • For shop owners and agencies
Go to Service Portal

Support and contact options for our free FreeTheme for Shopware 6 are available in the FreeTheme Support Portal.

  • Comprehensive documentation & guides
  • Interactive setup wizard
  • FAQ with common questions
  • Ticket system via your Shopware account
  • For shop owners and agencies
Go to FreeTheme Support

For support regarding our Shopware extensions and apps, please use the official Shopware ticket system.

  • Fast response times via Shopware ticket system
  • Direct assignment to your license
  • All information in one place

You can create tickets anytime through your Shopware account. This contact form is for general inquiries to us as a company – not for product support.

Go to Shopware Account
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